Customer Care

Credit Cards

Please note that your credit card will be charged when your order is placed.

Cancellation Policy

You may cancel your order at any time prior to shipping. If it has already shipped—not to worry—when you receive the package, simply return it per our Return Policy.

Our Guarantee

Our guarantee: If any piece of jewelry purchased through us needs repair—regardless of fault—I.Gorman Jewelers will repair it, at no charge, for two years from date of purchase. We want you to have that peace of mind.

Insurance Appraisal

We want you to feel secure with your purchase. In the unfortunate event of loss or theft, you’ll be prepared. We provide an insurance appraisal for submission to your insurance carrier with every item you purchase.

Item Availability

We want you to receive your jewelry as soon as possible. All in stock items will be shipped within 1-2 business days of order placement. Please be assured that we will work closely with our designers to make sure your jewelry is shipped within this timeframe. In the event of delays, we’ll keep you updated on the status of your order.

Jewelry featured on our website is representative of what we have in our Washington, D.C. store. If you are interested in something you’ve seen in our store that is not available through our website, please contact our sales associates at info@igorman.com. Likewise, if you see something on our website that you’d prefer to purchase in our store, please contact us at online@igorman.com to check its availability.

Ring Sizing for Online Purchases

We offer complimentary first-time ring sizing as part of your purchase. If the ring size you order is not in stock, we will re-size your ring in house. In some cases, we may need to special order your size from the designer or send it to the designer for sizing. We will contact you to confirm the timing.

Important notes about sizing:

• - Please remember to indicate your size in the dropdown.

• - Rings that require sizing (are not in stock) are Final Sale.
• - Additional charges may apply for sizes not included on the dropdown or if your ring needs to be sized a second-time
• - To help with sizing, download our printable ring sizer here.

Return & Exchange Policy

We give you time to make sure your purchase meets your expectations completely. You can return any item in its original condition within 30 days for a refund or exchange. (Excludes custom orders and select sale items.) I.Gorman will issue a credit for the purchase amount of the item (net of shipping charges) to the credit card used to make the purchase. Gift recipients may receive merchandise credit for the purchase amount of a returned item. To exchange an item or use a credit from a gift purchase, please call us at 1-202-775-8544 as these transactions cannot be processed through the website. Shipping charges are non-refundable.

To make the return process easy, we’ll include a Return Authorization Form with your purchase. For insurance and security purposes, we must ask you to follow the instructions on this form.

Ordering Options

Online orders can be placed through this website 24 hours a day, 7 days a week. Telephone orders can be placed by calling 1-202-775-8544, Monday through Friday, 11:00 a.m. to 4:00 p.m., Eastern Standard Time.

Sales Tax

Residents of the District of Columbia are subject to a 6% sales tax. This policy is subject to change in line with emerging applicable federal and state laws governing online sales tax.

For the Military

It is with pleasure that we offer free shipping of any order under $25,000 to an APO/FPO address. To arrange for shipping to an APO/FPO address please contact our customer care at online@igorman.com for assistance.

Insurance

We make sure that your jewelry is fully insured from the time it leaves us until the time it is delivered. For your added protection, an adult signature will be required upon receipt of your order, regardless of any waivers from UPS.

Shipping

We are pleased to offer FREE, fully insured UPS shipping, per the chart below, within the contiguous United States. Upon request, we will expedite your order with a faster, fully insured shipping method for a fee. Unfortunately, we do not offer shipping to post office boxes or international addresses. Please see the following shipping chart for a list of our shipping methods and rates.