The I.Gorman Guarantee
If any piece of jewelry purchased through us needs repair—regardless of fault—I. Gorman will repair it, at no charge, for two years from date of purchase.
There’s nothing more satisfying in this business than the opportunity to create a truly individual piece. Whether you’re looking for something as simple as a slight modification to a ring — as complex as reworking a family heirloom — or starting from scratch with “I have an idea…”; we are here to make sure you get the jewelry of your dreams.
We will work with you one-on-one and can enlist the talents of any of the designers we represent, whose style seems right for your vision. We aren’t happy until you’re thrilled. Make an appointment to begin your custom design!
We offer complimentary repair service on jewelry purchased from I. Gorman Jewelers for two years from date of purchase. If you do not live in the D.C. area, please contact us before sending any jewelry to us for repair (in store only).
For jewelry not purchased from us, we provide expert repair on sterling silver, gold, palladium and platinum jewelry, as well as ring sizing, setting, tightening of all stones, pearl restringing, complimentary cleaning, and watch battery and band replacement.
We want your ring to fit comfortably and securely, so we’ll resize your ring — at no additional cost — for up to six months after your purchase. Many online tools have been developed to help you determine your ring size. However, we believe the most dependable way to guarantee proper sizing is to come into our store or consult a professional at your local jewelry store.
Ring Sizing for Online Purchases
We offer complimentary first-time ring sizing as part of your purchase. If the ring size you order is not in stock, we will re-size your ring in house. In some cases, we may need to special order your size from the designer or send it to the designer for sizing. We will contact you to confirm the timing.
Important notes about sizing:
- - Please remember to indicate your size in the dropdown.
- - Rings that require sizing (are not in stock) are Final Sale.
- - Additional charges may apply for sizes not included on the dropdown or if your ring needs to be sized a second-time
- - To help with sizing, download our printable ring sizer here.
When you purchase jewelry from I. Gorman, whether in store or online, we include a complimentary professional appraisal that you can submit to your insurance company for coverage.
We offer professional appraisal services at our store for jewelry not purchased from I. Gorman Jewelers. Your appraisal, conducted by a Graduate Gemologist and Certified Appraiser, will include:
- Stone Security Inspection
- Gem Identification
- Metal Assay
- Grading Analysis
- Value Assessment
- Digital Photograph
- Written Documentation
Appraisal fees are $125.00 for one item and $95.00 each for two or more items.
Hand engraving, meticulously performed by a trained artist , is available for silver, gold, palladium, titanium and platinum jewelry (in store only).
To keep your ring shiny, new-looking and secure, we offer to clean, polish and inspect the prongs on a regular basis throughout its lifetime (in store only).
Each piece of I. Gorman jewelry is presented in its own signature jewelry box. Upon request, the jewelry box will be gift wrapped with silver paper and black satin ribbon. In addition, all in-store purchases will be presented in our dramatic black shopping bag.